近日，中国铁路客户服务中心推出高铁宠物运输调查问卷。有媒体致电12306，工作人员表示，确实有这个问卷，现在需要征集旅客们的建议，看看以后是否可以优化。

记者注意到，该问卷位于12306小程序内，但参与填写需要扫描高铁座椅上的畅行码。该问卷共设置15个问题，包括如何降低对其他旅客影响、宠物运输服务定价、提前多长时间预约服务等内容。

调查问卷。图/12306小程序截图

记者注意到，这份针对“铁路旅客高铁宠物运输”的问卷共设置了15个问题，就如何降低对其他旅客影响、宠物运输服务定价、提前多长时间预约服务等内容进行了统计。该问卷由中国铁路客户服务中心发起，发布在12306小程序内，但参与填写需要扫描高铁座椅上的畅行码。

问卷首先是对有此方面需求的旅客进行有关养宠时间、饲养宠物类型的统计，旅客可以填写自己的宠物类型，包括猫、狗、兔子、仓鼠、鸟类、禽类，还有一些较为冷门的爬行动物。该问卷还统计了旅客一年中需要携带宠物出行的次数和时间，比如寒暑假、法定节假日、周末、工作日等。

对于铁路提供高铁宠物运输服务的一些具体问题，该问卷也进行了细分统计，比如问卷提到“为了降低对其他旅客的影响，在高铁宠物运输中您更关注哪方面的防护”，旅客可以选择：加强站台看护，避免宠物逃逸；采用专业包装，减弱宠物叫声；使用净味设备，降低异味影响；使用过滤装置，减少宠物毛发飘逸。

问卷还提到“如铁路提供高铁宠物运输服务，您最关注的是哪些内容”，其选项包括：宠物的安全与健康、运输的费用、运输的时间与便捷性、宠物的舒适度等。

对于铁路提供高铁宠物运输服务的定价标准，该问卷也进行了统计，包括以下几个选项：按照航空宠物运输定价标准，比航空宠物运输价格略低；按照宠物重量计费；按照乘车距离计费。

问卷还对旅客能承受的宠物运输时长、宠物运输应该提前多长时间预约服务等问题进行了统计。

对于旅客希望高铁宠物运输服务中提供哪些增值服务，问卷也进行了统计，包括代办检疫证、接送宠物、与主人同车次运输、专人押运、全程监控等选项。

此外，这份问卷还对非养宠人士设置了相关问题，收集这些旅客对高铁宠物运输的建议。

该问卷位于12306小程序内，设置有15个问题。图/12306小程序截图

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来源：新京报、新闻晨报

编辑：苗亚祥 审核：华丽娟

新闻译文:

Recently, the China Railway Customer Service Center launched a survey questionnaire on high-speed rail pet transportation. A media call 12306, and the staff said that there is indeed this questionnaire, and now we need to gather suggestions from passengers to see if we can optimize it in the future.

The reporter noticed that the questionnaire is located in the 12306 mini program, but to participate in filling it out, the QR code on the high-speed rail seat needs to be scanned. This questionnaire consists of 15 questions, including how to reduce the impact on other passengers, pricing of pet transportation services, and how long to book services in advance.

Survey questionnaire. Figure/12306 Mini Program Screenshot

The reporter noticed that this questionnaire on "high-speed rail pet transportation for railway passengers" has set a total of 15 questions, including how to reduce the impact on other passengers, pricing of pet transportation services, and how long to book services in advance. This questionnaire was initiated by the China Railway Customer Service Center and published in the 12306 mini program, but participants need to scan the QR code on the high-speed rail seat to fill it out.

The questionnaire first provides statistics on pet keeping time and types for travelers who have such needs. Passengers can fill in their pet types, including cats, dogs, rabbits, hamsters, birds, birds, and some relatively obscure reptiles. The questionnaire also includes statistics on the number of times and times passengers need to travel with pets in a year, such as winter and summer vacations, statutory holidays, weekends, working days, etc.

For some specific issues regarding the provision of high-speed rail pet transportation services by railways, this questionnaire has also been subdivided and statistically analyzed. For example, the questionnaire mentions "in order to reduce the impact on other passengers, which aspects of protection do you pay more attention to in high-speed rail pet transportation?" Passengers can choose to: strengthen platform supervision to prevent pets from escaping; Using professional packaging to reduce pet vocalizations; Use odor purification equipment to reduce the impact of odors; Use a filtering device to reduce pet hair loss.

The questionnaire also mentioned "what are your top concerns about high-speed rail pet transportation services provided by railways?" The options include: pet safety and health, transportation costs, transportation time and convenience, pet comfort, etc.

The questionnaire also includes statistics on the pricing standards for high-speed rail pet transportation services provided by railways, including the following options: according to the pricing standards for aviation pet transportation, the price is slightly lower than that of aviation pet transportation; Charge based on pet weight; Charged based on the distance traveled.

The questionnaire also includes statistics on the duration of pet transportation that passengers can afford, and how long in advance pet transportation services should be scheduled.

The questionnaire also includes statistics on what value-added services passengers hope to provide in high-speed rail pet transportation services, including options such as handling quarantine certificates, picking up and dropping off pets, transporting pets on the same train as the owner, escorting by dedicated personnel, and monitoring the entire process.

In addition, this questionnaire also sets relevant questions for non pet owners to collect their suggestions on high-speed rail pet transportation.

This questionnaire is located within the 12306 mini program and has 15 questions set. Figure/12306 Mini Program Screenshot

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Source: New Beijing News, News Morning Post

Editor: Miao Yaxiang Reviewed by: Hua Lijuan

重点词汇

• 客户服务中心 customer service center ; call center ; customer care center ; CSC ; crm

• 运输调查 transportation survey

• 工作人员 staff ; worker ; working personnel ; staff member ; functionary ; operative

• 征集 collect ; recruit ; enlist

• 注意到 have noticed ; have paid attention ; give heed to ; perceive ; notice ; observe ; alert ; conscious ; spot ; feel ; register ; cop ; clock

• 小程序 applet ; small routine

• 畅行 pass impeded

• 运输服务 【计】transport service

• 调查问卷 questionnaire

• 截图 to capture a screenshot ; screenshot ; screen capture

句子成分分析：

The questionnaire also mentioned "| what are your top concerns (about high-speed rail pet transportation 

services provided [by railways])?"

句子语法结构详解：

* mentioned 为谓语，采用一般过去时。
* what 为关系代词，引导宾语从句。
* are 为系动词作谓语，采用一般现在时。
* provided 为过去分词，作后置定语。
* your 为形容词型物主代词。the 为定冠词。

句子相关词汇解释：

Vocabulary:

句子成分分析：

The questionnaire also includes statistics [on the duration (of pet transportation (that passengers can afford))], || 

and how long [in advance pet] transportation services should be scheduled.

句子语法结构详解：

* includes 为谓语，采用一般现在时。动词采用第三人称单数形式。
* that 为关系代词，引导定语从句。
* afford 为谓语。
* how 为疑问副词，引导特殊疑问句。
* scheduled 为谓语，采用被动语态。
* can, should 为情态动词。be 为助动词。the 为定冠词。

句子相关词汇解释：

Vocabulary:

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