晁星

“只有升级话费套餐选项，找不到降级选项”“要降档套餐，需要解绑很多服务”“升级话费套餐可在手机上一键办理，降档就得去营业厅现场办理”……据媒体调查，手机话费套餐大有玄机，概括而言就是“升级容易降档难”。

套餐关系着电信运营商的钱袋子，想提高客单价也无可厚非，但前提是不能损害用户权益。据《消费者权益保护法》，消费者有权自主选择提供商品或者服务的经营者，自主选择商品品种或者服务方式，自主决定购买或者不购买任何一种商品、接受或者不接受任何一项服务。“升级容易降档难”，不仅影响用户体验，也涉嫌侵犯消费者的知情权选择权。

说起来，“套餐套路多”时日已久。许多“不限量”套餐名不副实，使用起来处处受限；致电客户时无不大谈回馈赠送，对体验结束后的自动续订却讳莫如深；以新套餐更优惠、更划算为噱头诱导消费者升级，却故意隐瞒合约期限、违约金等限制性条款……如此这般，以“实惠”“便宜”之名，行套路用户之实，只会让消费者失去信任。

一些运营商套路满满，归根到底还是观念没跟上“网速”。万物互联的时代，便捷、自由、畅通等是关键词。这些词汇标定着用户需求，亦是市场变革的方向。就拿通信行业自身发展来说，从几千元的座机安装费到充话费送手机，从电话拨号上网到千兆宽带冲浪，技术革新、产业升级始终朝着增质提速、破壁降费的方向前进。当此之时，还搞一些并不高明的套路，未免太落后了。再从更现实的角度看，我国5G套餐用户数合计超过15亿户，“携号转网”大门打开，“网上办、掌上办”方便快捷，谁家服务好、谁家资费低，用户自会用脚投票。若成天只算小账，恐怕会在长远大账上损失更多。

电信行业是社会信息化的基础设施，也是重要的民生服务行业，与老百姓日常生活息息相关。让套餐告别套路，需要运营商提高服务意识，切实尊重消费者的权益，规范营销行为；也少不了监管持续发力，对欺骗消费者、侵害消费者权益的套路营销彻查、整顿、惩治。

多管齐下，有效降低运营商和消费者之间的信息不对称，真正做到“套餐能看懂、选择更明白、用着更放心”，这才是通信行业健康发展的题中应有之义。(北京日报)

新闻译文：

Chao Xing

"There is only the option to upgrade the phone bill package, and the downgrade option cannot be found." "To downgrade the package, many services need to be unbound." "Upgrading the phone bill package can be processed with just one click on your phone, and downshifting requires on-site processing at the business hall." According to media surveys, there are many mysteries to mobile phone bill packages, which can be summarized as "upgrading is easy, but downshifting is difficult.".

The package is related to the money bag of telecom operators, and it is understandable to increase the average customer price, but the premise is that it cannot harm the rights and interests of users. According to the Consumer Rights and Interests Protection Law, consumers have the right to independently choose the operators who provide goods or services, independently choose the variety of goods or service methods, and independently decide whether to purchase or not to purchase any kind of goods, accept or not to accept any service. Upgrading is easy but downshifting is difficult, which not only affects the user experience but also infringes on consumers' right to know and choose.

Speaking of which, "there are many package options" have been around for a long time. Many "unlimited" packages do not live up to their name and are limited in their use; When calling customers, they often talk about feedback and gifts, but they are hesitant about automatic renewal after the experience is over; Using the gimmick of offering new packages that are more favorable and cost-effective to encourage consumers to upgrade, but deliberately concealing restrictive clauses such as contract terms and liquidated damages... In this way, using the names of "affordable" and "cheap" to deceive users will only cause consumers to lose trust.

Some operators are full of tricks, but ultimately, their concepts have not kept up with the "internet speed". In the era of the Internet of Things, convenience, freedom, and smoothness are key words. These words mark user needs and are also the direction of market change. Taking the development of the communication industry itself as an example, from a few thousand yuan in landline installation fees to charging for mobile phones, from dial-up internet access to gigabit broadband surfing, technological innovation and industrial upgrading have always been moving towards improving quality, speed, and breaking through barriers to reduce costs. At this time, it may be too outdated to engage in some less sophisticated tricks. From a more realistic perspective, the total number of 5G package users in China has exceeded 1.5 billion, and the door to "number portability" has been opened. "Online and handheld services" are convenient and fast, and users can vote with their feet to determine who provides good service and whose fees are low. If you only calculate small accounts all day, you may lose even more in the long run.

The telecommunications industry is the infrastructure of social informatization and an important livelihood service industry, closely related to the daily lives of the people. To bid farewell to the routine of packages, operators need to improve their service awareness, truly respect the rights and interests of consumers, and regulate marketing behavior; It is also necessary for continuous regulatory efforts to thoroughly investigate, rectify, and punish marketing tactics that deceive consumers and infringe on their rights and interests.

Taking multiple measures to effectively reduce information asymmetry between operators and consumers, truly achieving the goal of "understanding packages, making choices more clear, and using with more confidence", is the essence of the healthy development of the communication industry. (Beijing Daily)

重点词汇

• 营业厅 business hall ; Service Hall ; business lobby

• 玄机 Mystery ; a profound theory ; (of Taoists) profound theory ; occult ; mysterious principles

• 电信运营商 Telecom operators ; Carriers ; Service Provider ; TELCO ; ISP

• 钱袋子 see also 钱袋儿

• 自主选择 self-selection ; self-determination ; autonomous choice ; Self-Determined Option

• 商品品种 Assortment ; range of goods ; Range of Commodity

• 服务方式 Service ; service mode ; service type

• 任何一种 any ; either ; any kind

• 不接受 nonacceptance ; reject ; Not Acceptable ; not accept ; repudiate ; disallow

句子成分分析：

The package is related to the money bag (of telecom operators), || and it is understandable toincrease the average 

customer price, || but the premise is | that it cannot harm the rights and interests (of users).

句子语法结构详解：

(cannot = can not)

* 第1个 is 为系动词作谓语，采用一般现在时。
* related 为形容词作表语。
* 第1个 and 为并列连词，连接并列句。
* 第1个 it 为先行主语，代表后移的不定式。
* 第2个 is 为系动词作谓语，采用一般现在时。
* understandable 为形容词作表语。
* to increase 为不定式。
* but 为并列连词，连接并列句，表转折。
* 第3个 is 为系动词作谓语，采用一般现在时。
* that 为连词，引导表语从句。
* harm 为谓语。
* can 为情态动词。the 为定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

句子成分分析：

Upgradingis easy || but downshifting is difficult, (which not only affects the user experience but also infringes on 

consumers' right to know and choose).

句子语法结构详解：

* Upgrading 为现在分词。
* 第1个 is 开头为祈使句。
* 第1个 is 为系动词作谓语。
* easy 为形容词作表语。
* 第1个 but 为并列连词，连接并列句，表转折。
* downshifting 为动名词，在句中作主语。
* 第2个 is 为系动词作谓语，采用一般现在时。
* difficult 为形容词作表语。
* which 为关系代词，引导非限制性定语从句。
* 句中含有 not only...but also... 并列结构，意为“不但……而且……”。
* affects 为谓语，采用一般现在时。动词采用第三人称单数形式。
* infringes 为谓语，采用一般现在时。动词采用第三人称单数形式。
* to know 为不定式，作后置定语。
* consumers' 为名词所有格。the 为定冠词。

句子相关词汇解释：

Phrase:

Vocabulary:

以上是蜂贝为您整理编写的文章《媒体：手机话费套餐不能“升级容易降档难” ——秒词邦背单词app》的全部内容。蜂贝是国内权威分题型分考点背诵中高考/四六级考研/专升本/出国单词的专业单词软件。扫描如下小程序码，进入蜂贝官方小程序获取更多英语相关资料！